Returns & Refund:

We are happy to issue refunds for (1) damaged items, (2) defective items, or (3) wrong items shipped. Due to the low cost nature of our products, we are not able to offer refunds or exchanges for any other reasons. As we are certain you will understand, only unopened items that meet these criteria may be accepted for refund or exchange (unless defective). The product must be purchased from

Your item needs to have the receipt or proof of purchase.

Shipping costs are non-refundable.

If you need to return an item for one of these three reasons, please contact us at 0031-208932879 within 7 days of receipt. If the return is authorized, we will email you a pre-paid shipping label and request that you send the item back to us within 30 days of receipt.
Please follow the below steps to complete your return:

  1. Securely pack the item(s) in a box with the original packing slip. The box your order arrived in should be sufficient to make sure that your return arrives back at our distribution center undamaged. Padded envelopes are not an effective way to protect your return shipment, as items may be crushed during transit.
  2. Print the return label and affix it securely to the top of the package. The return shipping label is for Luna Koeriers only and can not be used with other shipping carriers.
  3. Give the package to your letter carrier.